enable transfer button

[k.ms]

Hi,

I am trying to configure 7960 phone with two 14 line expansion module for our front office.when ever we receive a call on this phone & want to transfer the call to another extension , the transfer button on the phone gets disabled.But the same is working fine on other 7940 phones.We are using CCM 4.0(2a).

Where should I configure to enable transfer softkey on the 7960 phone.

Regds

KMS

[carijit]

Hi,

You can configure a softkey templte in the Administration page by going to Device-> Device Settings->Softkey Template.

I think you should try disabling Call Waiting on those lines and then try to do the Transfer. That will work hopefully.

[darcop]

you might want to check the max calls setting on the line. I have seen people set it to 1 and cause this sort of behavior, (transfer button greys out)