Hi, We have Cisco Interaction Manager 4.x with 100 concurrent agent license for below. We will be upgrading to version 11.0 and need to buy more concurrent advanced agent license for WIM and hence what is the equivalent part # I need to order for ver...

Hi, I am planning to order for Cisco Web interaction Manager advanced package agent license for 100 concurrent sessions. Can you let me know what is the Cisco part code and also where can I get Cisco list price?   Thanks kms

Hi,I have installed Cisco UC Integration for Microsoft Lync 10.6 on my desktop. When I select Use My phone for calls >> Cisco 7942 , I just see a message "setting phone" continuously but not really connecting to my desk phone which is 7942 model. Is ...

Hi,From where can I download Cisco click to call compatible with CUCM 10.0? With my cco login id, I could'nt find in below-Downloads Home>>Products>>Unified Communications>>Telephony Extensions>>Unified Communications Widgets.I see only "Phone Design...

Hi,We have CUCM cluster installed on MCS 7845.We want to migrate the cluster to UCS with the same CUCM version. What is the best way to migrate  without much impacting the production? On two servers, CTI service is enabled to integrate with IPCC(UCCE...