Error Message when trying to answer phone

[jgeraci7205]

CCM 4.0

Recieved a complaint that when an Admin attempted to answer a call for her boss she couldn't pick up the call and niether could the Boss or the other Admin that had the line on her phone. There was a message on the screen of the phone that stated ERROR PASS LIMIT. Any ideas?

[Hin Lee]

Try changing the Maximum Number of Calls and Busy Trigger on the line settings of the phone.

[jgeraci7205]

It is currently set to 2/1 because we have calls roll to a 2nd line partition. Users have multiple buttons on thier phone of thier line. Plus I am not sure this may be the cause because no one else was on the phone at the time of this issue.