07-03-2018 09:19 AM - edited 03-15-2019 05:42 AM
So, Fabian is missing. Or somehow grossly misconfigured. I added him as a contact long ago in the Spark days, and it works - still works to this day. But no one else in my organization can add or see this bot. I *really* don't recall doing anything more than adding it as a contact. Am I wrong, has it gone MIA, or was there some setup/setting I can't remember?
I opened a case on it, and so far the answer is bots are 3rd party, Cisco cannot help - but I explained it is there for me, not for others and they are still looking, but thought I'd ask the community.
Solved! Go to Solution.
07-06-2018 11:20 AM
Resolved.
07-06-2018 11:20 AM
Resolved.
10-02-2019 10:25 PM
So what was the solution?
10-03-2019 05:13 AM
*I* and my Partner team can see Fabian as a Contact (Contact a Person method). My clients do not see that, but can add fabian@webex.bot and get the same end result. Makes no sense, but appears to work at least.
10-03-2019 07:55 AM
10-03-2019 08:01 AM
That may well have been - but you would be the first one out of all the Cisco TAC or other reps to say so. But that wouldn't be a surprise, really.
10-03-2019 11:00 AM
Well, I'm not sure what to say about your experience, other than, humans make mistakes.
The bot greets you as a partner tool when you first interact with it.
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