Get Reporting Statistics, missing

[afumar]

cra 3.1(1), under general, "get reporting statistics" is not listed. any ideas?

allan

[yogeswar]

Hi,

What set of license files do you have?

Regards

Yogi

[venkasub]

Hi,

Get Reporting Statistic step is available only in IPCC Express Standard, Enhanced and Premium(aka Enhanced+CTI Option). This step is not available in IP-IVR and IP-QM.

Hope it helps.

Regards

Venkat