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Get Reporting Statistics, missing

afumar
Community Member

cra 3.1(1), under general, "get reporting statistics" is not listed. any ideas?

allan

2 Replies 2

yogeswar
Level 9
Level 9

Hi,

What set of license files do you have?

Regards

Yogi

venkasub
Level 8
Level 8

Hi,

Get Reporting Statistic step is available only in IPCC Express Standard, Enhanced and Premium(aka Enhanced+CTI Option). This step is not available in IP-IVR and IP-QM.

Hope it helps.

Regards

Venkat