03-18-2004 05:26 AM - edited 03-13-2019 04:20 AM
I got the problem that sometimes on incoming calls on to an IP Phone (7940/60) when i take the handset
the call is not active on the handset. Via the Softkey "Answer" i could take the phone but only on the speaker.
CCM is 3.3(3)sr 3
Phoneload is P00305000301
Did somebody have some issues like this?
Thanks for any information regarding the problem.
Roger
03-18-2004 07:25 AM
This is a problem with the IP phone hookswitch. Most likely you will need a replacement for the phone. There is a Cisco internal field notice which you can give to the TAC engineer when he takes the case.
http://www-tac.cisco.com/Support_Library/field_alerts/fn27655.html
03-18-2004 08:10 AM
Thanks for you feedback but i can not get access to
the link you posted.
Domain seams wrong (www-tac.cisco.com).
So maybe you can post it again so i can access it.
Thanks
Roger
03-18-2004 08:17 AM
You cannot access that link, neither can I because it belongs to Cisco's intranet. The reason I gave the link is for the Cisco engineer to reference it if you open a Cisco TAC case.
03-18-2004 08:41 AM
o.k. but do you have more information to what
is wrong whith the hookswitch?
Regards
Roger
03-18-2004 09:15 AM
Since the field notice is internal, I cannot give you more information. This is a manufacturing defect.
Engineering failure analysis has determined that out-of-spec vendor components may have made these early phones susceptible to hookswitch failure.
We have spent several hours troubleshooting this issue, hope you don't have to do that.
03-18-2004 09:21 AM
You can find at least part of the info here:
http://www.cisco.com/warp/public/788/AVVID/hook_switch.html
If working the hookswitch a dozen or so times manually doesn't clear up the problem, you will have to go ahead and RMA the phone.
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