HCS fullfilment - HCM-F server error

[Adi.Hecht]

We've run into a problem with our HCM-F server:

when trying to assign a cluster to a PLM, after clicking the "assign" button, we get a screen with this error message:

"sorry, an error occurred". There is nothing more on that screen.

and we cannot add a cluster to the PLM.

HCM-F version is 10.6.0

anyone encountered this or has a way to debug this? we've not found anything in the logs...

[Aseem Anand]

Hi,

Have you uploaded any HCS licenses on the PLM? The deployment mode first needs to be changed on the PLM for which the HCS licenses must be uploaded on the PLM. You can check the deployment mode of your PLM by running the command "license management show system". Below is a sample output from a PLM running in HCS mode:

license management show system
Cisco Prime LM System Information:
Server Id: af4e1f11d12e4c09a0c17ab5a50ffeb0
Registration Id: 28e7de3a2f6cda822d7f36604fb4cbdb
Version: 10.5.2.10000-6
License Definition Version: 10.5.0
Host Name: plm1
Device Id: AQBLAQAFETAwOjUwOjU2OmFkOjQ3Ojhl
Status: AVAILABLE
Last Sync Time: 2016-06-09 00:31:30.531
Fulfillment Mode: ONLINE
Deployment Mode: HCS