HIPAA Compliant Voicemail Transcription for Cisco Unity
We recently purchased (and will likely have to return) Speechview licenses to do voicemail transcription for Unity. We're a HIPAA covered entity (healthcare) and we thought the transcription stayed on our servers but later found out that the voicemails get sent out to SpinVox (Nuance) as the partner for Speechview and they will not sign a Business Associate Agreement (BAA) with us so we are not able to use their service due to HIPAA compliance.
Anyone out there subject to HIPAA compliance that is doing voicemail transcription with Unity and if so how are you doing it? Any advice/ideas would be welcome!
I'm surprised Cisco did not contemplate healthcare organizations wanting to use Speechview.
Re: HIPAA Compliant Voicemail Transcription for Cisco Unity
Sorry for the slow reply. Mutare is a Cisco Eco-System partner that can provide v-mail transcription on a number of Cisco voice platforms. We offer a number of integration options including a behind the firewall options which could solve your HIPAA compliance issue. We would also be open minded to signing a BAA based on your specific requirements. Feel free to contact me at email@example.com
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