01-01-2003 12:33 AM - edited 03-12-2019 10:06 PM
Hi!
I am trying to get the agent status of all the agents currently logged in on
my ICM from the CTI server for a supervisory application.
I am trying to implement this by making an application that
actually acts as CTI Bridge using Java. (reason for using java is tht my supervisory application is in
Java)
Pls guide whether i can use Java Client APIs for this or CTI OS
java Modules. As i understand i cant impliment CTI Bridge using Java Client
APIs. and rest of the APIs i see a very little documentation abt them but
nowhere the actual APIs.
01-07-2003 07:58 AM
The following link has information on Writing Client Applications
01-07-2003 10:23 PM
Hi!
Yes i had gone through the document before posting a question.Actually the document says about implementing different service models.
And i am particularly interested in implementing "All Events" model through Java.
Although CTIOS does provide this functionality, but GeoTel JavaClient API does not. The Transport Manager in JavaClient can just open a session with CG(CTI Server) as an agent client and not as a supervisor Client.
Is there any way of opening a supervisory session with CG from Java.
Thanx in advance
Kamaljeet
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