How to remove DND (Do Not Disturb) option

[ckuriyar74]

I have one of the user phone enabled with DND (Do Not Disturb) option and iam unable to remove this option from the phone extn.

Can anyone help me how to remove this option from phone so we can receive calls, no options available on phone to clear.

Thanks,

Chandru

[tim.giles]

Hi,

Are you using CME or Unified Communications Manager?

I think you should be able to remove the DND via the softkey template. Create a new template if necessary and remove the DND. Add the template to this users phone and they won't get the option..

..more info here.

Cisco Unified Communications Manager Admin Guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmcfg/b06skey.html#wp1023689

Configuring Do Not Disturb in CME:

http://www.cisco.com/univercd/cc/td/doc/product/voice/its/cmeadm/feat/cmednd.htm

Please rate useful posts..

[tim.giles]

If you've got CCM 6 you should be able to disable it!

Just uncheck the box "Do Not Disturb" to disable the option on the phone.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmcfg/b06phone.html#wp1302989 (search for DND)

[mikekhajo]

i got nothing except telnet to connect to the router 

[mikekhajo]

thanks for fast replay

all what i have is <telnet> to my Cisco router nothing else 

R1#show ephone dnd 

ephone-2[1] Mac:2222.2222.0702 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:11 
IP:192.168.10.27 * 60181 CIPC  keepalive 1 max_line 8 available_line 8 DnD
button 1: cw:1 ccw:(0 0) 
  dn 2  number 712 CH1   DOWN         CH2   DOWN         
button 2: cw:1 ccw:(0 0) 
  dn 22 number 732 CH1   DOWN         CH2   DOWN         
button 3: cw:1 ccw:(0 0) 
  dn 42 number 752 CH1   DOWN         CH2   DOWN         
Preferred Codec: g711ulaw 
Lpcor Type: none 

ephone-5[4] Mac:2222.2222.0705 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:11 
IP:192.168.10.27 * 54393 CIPC  keepalive 221 max_line 8 available_line 8 DnD
button 1: cw:1 ccw:(0 0) 
  dn 5  number 715 CH1   DOWN         CH2   DOWN         
button 2: cw:1 ccw:(0 0) 
 --More--           dn 25 number 735 CH1   DOWN         CH2   DOWN         
button 3: cw:1 ccw:(0 0) 
 --More--           dn 45 number 755 CH1   DOWN         CH2   DOWN         
Preferred Codec: g711ulaw 
 --More--         Lpcor Type: none 

 --More--         ephone-8[7] Mac:2222.2222.0708 TCP socket:[12] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 20/17 max_streams=5
 --More--         mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:11 
 --More--         IP:192.168.10.73 * 1380 CIPC  keepalive 298 max_line 8 available_line 8 DnD
button 1: cw:1 ccw:(0 0) 
 --More--           dn 8  number 718 CH1   IDLE         CH2   IDLE         
button 2: cw:1 ccw:(0 0) 
 --More--           dn 28 number 738 CH1   IDLE         CH2   IDLE         
button 3: cw:1 ccw:(0 0) 
 --More--           dn 48 number 758 CH1   IDLE         CH2   IDLE         
Preferred Codec: g711ulaw 
 --More--         Lpcor Type: none 
R1#

[awallclock]

I know this post is 9 years too late but I found a solution that worked for me.

This is for whomever finds this in the future because I know I couldn't find anything online about it when I looked.

I can't guarantee that it is the same steps that will work for you but it will give you an idea of where to look.

1. Call the phone from a different one. There has to be an active call.
2. Press the "More" soft button
3. Press the "Confrn" soft button
4. Press the "DND" soft button
5. Press the "End Call" soft button
6. Press the "Resume" soft button
7. Press the "End Call" soft button.