How to Remove WebEx Connect domain

[Filippo Zangheri]

Hi all,

A customer of ours used to have a WebEx Connect subscription which is currently expired. They are now deploying Collaboration Edge with on-prem IM&P services (CUCM IM&P) but Jabber still discovers their domain to be handled by WebEx Connect.

How can we get rid of the association between their domain and the WebEx Connect cloud IM&P services forever?

Thanks.

[BRIAN WYLAND]

I am having the same issue.   WebEx support isn't much help.

Anyone help you out?

-Brian

[ryan_oconnell]

Have you ever found a resolution for this?

[Filippo Zangheri]

yes, I got this done through a Cisco Collaboration Solution Architect by asking him a favor.

He did that internally in Cisco (I guess by logging a case with the PM) and told me he didn't know of any official procedure for end users or partners.