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How to: User forward access different than direct call access

aalejo
Level 5
Level 5

Can I configure the phone line access (the CSS of the line or the phone) be different than the manual forwarding permission (when a user wants to transfer manually a call)?

2 Replies 2

adignan
Level 8
Level 8

Go to the Directory Number Configuration of the phone. Then scroll down to where the Call Forward parameters are and there you will see that you have the ability to assign a different CSS for all, busy, and no answer. These can be different than the CSS assisgned to the phone/dn.

paul.harrison
Level 4
Level 4

At the moment no you can't set the transfer css to be different to the css of the line/phone combo. The Forward CSS is not what you are looking for.

This is something that I've seen mentioned as a possible future feature but nothing set in stone.

Paul