Hunt Pilot can't forward calls using phone settings

[mcusine]

Hello :

We are trying to use one hunt pilot as follow:

2 phone in one hunt pilot / hunt list/ line gorup.

When We call 8888 ( hunt pilot ) first ring in one phone if no answer in the next phone, all work until here, BUT if one of this phone need to forward to Ej a movil phone, this is not possible to make whit the forward option key on the phone.

Cisco say :

Because when any user in Line Group getting an incoming call,

it is still under control of the Hunt List. Even if CFA configured

on a line, the Hunt List will NOT follow the CFA target.

therefore you CANNOT redirect/forward the call to the others.

And the only workaround provide is :

This is supported only by the system administrator.

It is entirely possible for the customer or a partner to build an AXL script that could do this however.

Something had any AXL that do this?

Thanks

Mauricio

[milay]

YOu should NEVER utilize Call Forwarding using hunt groups/lists. If you need to route the call elseware then you should create another device in the group or add another group that contains the last stop destination & add this to the list of groups.

Mike

[mcusine]

Thanks for your answer Mike, but this is not valid solution. If We add a device in the group We have the same problem, We can forware the call to external phone whitout ccm admin intervention.

[bhattacharya.s]

First of all, DO NOT use call forwarding options on devices in a hunt list/line group.

Secondly, explain the issue you are facing or what exactly you are trying to configure and I will try to suggest some workaround for it.