Hunt Pilot / Pickup Group

[cyoungblut]

I have a scenario that is giving me a problem with pickup groups and I need some assistance. I have 3 extensions (1410, 1411 & 1412) that are part of a pickup group. That pickup group works fine. However, we have an after hours line group with a hunt pilot of 1420 that rings phones 1410 & 1600(broadcast). When a call goes to 1420 it rings 1410 & 1600 just fine but users at 1411 & 1412 cannot pick up the call ringing on 1410. Says call is not available. Is there a different way to set that up so it can pick up that line? I thought maybe adding 1420 to the pickup group but that does not appear to be an option. We are running CM 5.1.

Thanks

[Keith Fulcher]

However, but activating this "Bug" in the Service Parameters can cause undocumented problems. There might be internal Cisco Documents that are more detailed, but I did a little digging and I found references to Memory Leaks and so on. I would not blindly just activate this, without consulting your Customer. There is a reason that Cisco does not have it activated themselves.

[shrutid22]

Hi There

This bug still exists in CM version 7.1.3

Is there any fix for this? How can we fix this in 7.1?

any help is appreciated

Thanks and Regards

[Rob Huffman]

Hi there,

The workaround listed in the Bug notes above will fix this in

CUCM 7.1 versions as well

1.- Enter

CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support

Use 1' under the new group 'Cisco Support use Only' and click update.

Cheers!

Rob

[mugahid-mustafa]

Many thanks rob