icd agent call information

[besselink]

I created 2 Icd scripts in my CRA application with just 1 event service desk so all agents gets phone calls from both scripts.

How can I configure the CRA so that the agents can see if the call is from script 1 or script 2.

The only thing that is displayed on the phone is the CTI port dn number/name.

cheers,

Cas

[ciscomoderator]

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.