ICD waiting calls problem

[m.meier]

Hello,

we have the following problem:

We have waiting calls in the queue although agents are on ready. We use the Cisco Application Administration Version - 3.0(3a) with the

Call Manager Verion 3.3(2).

Marco Meier

[adignan]

Are you SURE there are actually calls in the queue. Sometimes if you are watching the Real Time Reporting it will claim that calls are in the queue but they are really calls that did terminate correctly and the system is still reporting the call as active.

[m.meier]

Yes i am sure! I am called the ICD with my mobile Phone.