Is it possible to generate a call usage report for RCC usage from IM&P or CPA to determine how many Lync click to call attempts have been made? So, far I haven't been successful in trying to locate a report that with these details:
Number of Calls:
Number of Users (I see the number of associations but we'd like to see the amount of employees that use the feature)
Thanks for the response Jamie. Unfortunately for us, that suggestion wouldn't help. We have every DN (over 7,000) configured with RCC enabled and wouldn't be able to filter a report to see actual usage for employees using the "click to call" functionality.
QuestionGood morning. I am looking for the equivalent of the System Manager Guide Supplement for the SS7INNIC as found on the UCCE CallRouter. Specifically, There should be a table for the EMSUserData Mapping so I can drill down on specific informati...
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1