In UCCX when agent is in busy state, they need to know the next calls in the Queue

[BALAMURUGAN SINGARAM]

When the agent is in busy state,the agents  want to know the call waiting status at the queue in the agent desktop Window [ next available calls in CAD console ].

[Manish Gogna]

Hi Balamurugan,

As per the features of CAD listed in the design guide , the agents can see how many calls they have handled today and how many calls are currently in queue for their team. It does not provide details though about the status of the calls

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express_chapter_01.html#UCCX_RF_CFEE7B2F_00

Manish