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Increasing the number of rings before diverting to Voicemail

anujnaidu
Level 1
Level 1

Hi, how can i increase the number of rings before diverting to voicemail

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi Anuj,

With CCM 3.x this setting was only configurable through an enterpirse wide setting. With CCM 4.0 this setting can be set on a line by line basis if you like. Have a look;

Call Forward No Answer Timer

Cisco CallManager 4.x Database configurable, per DN, per cluster. Default is 12 seconds.

Cisco CallManager 3.x Configured through a service parameter. Default is 12 seconds.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801f3b4e.shtml#t4

Modify the No Answer Ring Duration for the Line - CallManager 4.x

In Cisco CallManager 4.x, a new field named No Answer Ring Duration is added for each individual line. This field is used in conjunction with Call Forward No Answer Timer. This new field sets the timer for how long the phone rings before it gets forwarded. Leave this setting blank to use the value that is set in the Cisco CallManager service parameter, Forward No Answer Timer.

Complete these steps to set the No Answer Ring Duration value in Cisco CallManager:

Log in to CallManager Administration.

Select Device

Select Phone from the drop-down list

Find the specific phone.

Select the specific line.

The Directory Number Configuration page is displayed

Change the value in the No Answer Ring Duration field under the Call Forward and Pickup Settings

Hope this helps!

Rob

Please remember to rate helpful posts.....

View solution in original post

3 Replies 3

Rob Huffman
Hall of Fame
Hall of Fame

Hi Anuj,

With CCM 3.x this setting was only configurable through an enterpirse wide setting. With CCM 4.0 this setting can be set on a line by line basis if you like. Have a look;

Call Forward No Answer Timer

Cisco CallManager 4.x Database configurable, per DN, per cluster. Default is 12 seconds.

Cisco CallManager 3.x Configured through a service parameter. Default is 12 seconds.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801f3b4e.shtml#t4

Modify the No Answer Ring Duration for the Line - CallManager 4.x

In Cisco CallManager 4.x, a new field named No Answer Ring Duration is added for each individual line. This field is used in conjunction with Call Forward No Answer Timer. This new field sets the timer for how long the phone rings before it gets forwarded. Leave this setting blank to use the value that is set in the Cisco CallManager service parameter, Forward No Answer Timer.

Complete these steps to set the No Answer Ring Duration value in Cisco CallManager:

Log in to CallManager Administration.

Select Device

Select Phone from the drop-down list

Find the specific phone.

Select the specific line.

The Directory Number Configuration page is displayed

Change the value in the No Answer Ring Duration field under the Call Forward and Pickup Settings

Hope this helps!

Rob

Please remember to rate helpful posts.....

Couldn't have expected any better than this.

Many thanks.

Anuj, thanks for the nice comments. I am glad I could help!

Take care.

Rob