IP Communicator can not register to CCM

[jjia]

Hi,

We have a user having problem with IP Communicator V1.1 on his desktop to register to CallManager 4.1(3). When IP Communicator started, it did not show his line/ext but just blank screen. Other users' are working properly.

Attached is the trace file. Would anyone let me know where the problem could be?

Thanks,

JJ

[mchin345]

Cisco IP Communicator Known Issues:

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/prod_release_note09186a00805e7dba.html

Troubleshoot guide:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5475/products_administration_guide_book09186a00801e8bd2.html

[espereir]

Did you checked these errors:

Thu Nov 02 10:33:28.002 : EE : ( 2208) -SFB| --> CiscoVPNClientIP::getCiscoVPNClientIPAddress

Thu Nov 02 10:33:28.002 : ERROR : ( 2208) -SFB| &E CiscoVPNClientIP::getCiscoVPNClientIPAddress: Unable to locate Cisco VPN clients install location in registry

Thu Nov 02 10:33:28.002 : ERROR : ( 2208) -SFB| &E CiscoVPNClientIP::getCiscoVPNClientIPAddress: Skipping VPN Client IP detection step

Thu Nov 02 10:33:28.002 : EE : ( 2208) -SFB| <-- CiscoVPNClientIP::getCiscoVPNClientIPAddress

It seems that you are using the VPN adapter instead of the physical NIC, please change the network settings of IPC in oredr to use the physical NIC.

Also, reisntall the VPN client and the IPC if possible.

Keep us posted.

[jjia]

Thanks for your information.

At first, the customer tried to re-install it, but still does not work. And then they totally remove the IPC fold after uninstallation, and reinstall IPC, it works now.

[espereir]

Great!!