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IP Communictor w/ USB handset - answering a call when workstation is locked

d.haeni
Level 4
Level 4

‎11-13-2006 06:58 AM - edited ‎03-13-2019 03:46 PM

My customer can not answer calls with his USB handset when his workstation is locked. Instead he needs to log on quickly, hope that he won't mistype his username/password and the caller is not transferred to voice mail in the meantime.

Otherwise, the IP communicator/USB handset solution works fine.

Any ideas to work around this? Any input is appreciated.

Regards

/David

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7 Replies 7

smahbub
Level 6
Level 6

‎11-17-2006 12:28 PM

The voice mail pilot number is the number subscribers call to retrieve their voice messages (typically triggered by pressing the messages button on the phone), as well as the number IP phones are call forwarded to so that callers can leave a voice message.Refer URL for configuring voicemail on IPC

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_implementation_design_guide_chapter09186a0080576186.html#wp1010551

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d.haeni
Level 4
Level 4
In response to smahbub

‎11-18-2006 01:41 AM

I appreciate your answer, but my issue has nothing to do with configuring voice mail.

It's really the first sentence that matters: My customer can not answer calls with his USB handset when his workstation is locked.

Regards

/David

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adriano33
Level 1
Level 1

‎03-23-2007 07:53 AM

Hi David,

I'm having the same question, did you do something to resolve this? I`m using headsets Plantronics CS50 USB and Voyager 510 Bluetooth, tks

Adriano

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mengli123
Level 1
Level 1

‎03-23-2007 01:08 PM

How about using a USB blue-tooth device instead. I am able to answer a call by pressing the answer button on my handset.

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adriano33
Level 1
Level 1
In response to mengli123

‎03-26-2007 04:17 AM

Mengli,

what model of headset are you using with IPCommunicator?

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etmarcof
Level 3
Level 3
In response to adriano33

‎03-26-2007 12:51 PM

Hi Adriano,

With plantronics cs50 its possible to answer calls with headset if PC is unlocked?

If yes what i have to config?

One more question do you hear music on hold if you put a call on hold beetween two ip communicators?

Thanks,

Best Regards

MC

0 Helpful

adriano33
Level 1
Level 1
In response to etmarcof

‎03-27-2007 09:27 AM

MC,

if you are using Plantronics CS50, you need to install one software Persono call (download in Plantronics page's). There's a tutorial on the site.

You need to configure the option "User Hold audio Source" if you are using CALL MANAGER

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