IP Phone Agent Numeric Login

[bs418]

Is there any way to make the IP Phone Agent service use numbers only and not expect alpha characters? All of my agents have number ids and passwords.

[Tom Dillon]

Yes. It is documented somewhere, but you want to edited the following file on your IPCCX server:

C:\Program Files\wfavvid\tomcat_appadmin\conf\TIAJ.CFG

Then change the two inputflag variables to N.

# Login Screen Input flag

# Numeric input

# inputflag.login.x=N

# AlphaNumeric input

# inputflag.login.x=A

inputflag.login.id=N

inputflag.login.pwd=N

After you make the change you will need to stop and start the CiscoCRAServletEngine service.

I think I also found this info in the Contact Center forum.

Tom.