About Tom Dillon

Tom Dillon · 02-17-2010

Hi, I have a customer that has CER 7.1 and CUCM 7.1. They have a few sites that have analog phones with the same directory number as several IP phones (7960).The IP phones are discovered correctly on CER via the configured switch port and have the c...

Tom Dillon · 11-19-2009

Hi, we are trying to request the correct feature package for an existing ISDN/PRI circuit that will support a 14-digit ANI. Our Telco provider is telling us that they only support 10 digits and the ANI must be a valid DN within our DID range on the ...

Tom Dillon · 12-30-2008

Hi, I noticed when adding a new server to an existing CUCM 6.1 cluster that will not be running the CCM service it does not use a node licenses. Does Cisco require you to purchase the CUCM software license for the server? The additional server will...

Tom Dillon · 09-28-2006

Hi, I am trying to find information about the directory location for the image files on CCM 5.0(4).On CCM 4 you place the image files and the List.xml in folder that you have to manually create:C:\Program Files\Cisco\TFTPPath\Desktops\320x212x12.Does...

Tom Dillon · 05-01-2006

Hi, can I mix the agent licenses on the same CRS engine? If so, can I assign a license type to a particular agent or team?I have a 4.0(2) premium licensed cluster with 40 premium agent licenses. I have a new customer that only needs the standard ag...

Tom Dillon · 05-01-2014

One additional late comment to this forum post train: You may need to perform a Refresh Recipient Update to get the phones recognized by IC, especially if they power off (like wireless will do) or become unregistered. Also check to make sure, if yo...

Tom Dillon · 02-17-2010

Hi Tommer, thanks for the reply. The IP Phone does have the correct Effective ERL via Switch Port Configuration, but it is still listed on the Unlocated Phones page.If I assign the same correct ERL to each IP Phone on the Unlisted Phones page, the I...

Tom Dillon · 01-13-2010

I have the same versions of CUCM and CER with the same problem. CER 7.0(3) worked just fine with CUCM 7.1. After upgrading CER to 7.1(1) the JTAPI started failing. I changed the CUCM version on the Admin Utility page to 7.0 and the JTAPI started w...

Tom Dillon · 12-01-2009

Thanks again Jon. We finally got the outbound calls with a 14-digit ANI. It turned out to be exactly what you said AT&T was filtering the ANI. They removed the filtering and it works perfectly.

Tom Dillon · 11-20-2009

Thanks Jon for the information! This finally gives us something to help communicate our request to at&t and probably other providers. Also, RIM mentioned that they have a patch for a customer in Europe that removes the requirement for 14 digits. A...

Member Since	‎02-25-2001 10:05 PM
Date Last Visited	‎10-09-2019 12:10 AM
Posts	187
Total Helpful Votes Received	14

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User Activity

CER - Shared Line on IP Phone and Analog Phone

Configuring Circuit to Support 14-digit ANI for Blackberry MVS

CUCM 6.1 Node License Requirements

Background image directory on CCM 5.0(4)

Standard, Enhanced, and Premium Agent Licenses on Same Server

One additional late comment

Re: CER - Shared Line on IP Phone and Analog Phone

Re: CER JTAPI Failed to get the JTAPI Provider

Re: Configuring Circuit to Support 14-digit ANI for Blackberry M

Re: Configuring Circuit to Support 14-digit ANI for Blackberry M