08-15-2002 09:35 AM - edited 03-12-2019 08:22 PM
Hello everyone,
Here is a problem I am having I have 7960 IP phones and Call manager 3.2.1. Now the problem I am having is that I am hearing echo in the headset. I will say smoething an I can hear it in the headset being repeated. Its almost like having a cell phone call is there anyway to fix this.
Thanks
David
08-23-2002 11:31 AM
Look into bug id CSCdv05279.
08-23-2002 11:39 AM
your headset volume could be turned up to high .
Try turning your volume down and saving it
Try again .. I have had many or complaints that seems to be the quick solution . Also look at the posted bug to see if it pertains to you .
Jk
08-23-2002 12:14 PM
You didn't mention which gateway you were using. Also, are you getting echo on IP to IP calls or IP to PSTN calls or both?
Here is a white paper for troubleshooting echo with a Cat 6608 T1/E1 blade:
http://www.cisco.com/warp/public/788/AVVID/echo_6608_t1.html
Here is a white paper on echo analysis for VOIP:
http://www.cisco.com/univercd/cc/td/doc/cisintwk/intsolns/voipsol/ea_isd.htm
Hope that helps...............good luck.
08-26-2002 12:38 AM
I used to have that problem. It could be QoS issue. Check your switch and do testing with lot of QoS config. We have that problem and had done months of adjustment to the QoS before we can finally minimize the "echo" issue
08-26-2002 12:40 AM
Oops, headset, is your headset Cisco certified? I am still waiting for the plantronic to get their headset Cisco certified. Most of my user just connect their headset (without the box attached). Give it a try
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