IPCC Agent Desktop

[p.holley]

Hi,

I have IPCC 3.5 standard installed on the same server as CCM4.1.3 integrated with AD.

I cannot login as an agent using the agent desktop or IP Phone services on the phone.

I get the following error using the agent desktop :

"Unable to connect to directory service. Directory service may be down or you have incorrect directory service settings"

When I press theservice button, and sellect the IPCC login service button I created. I have my agent ID, Pwd, and Ext fields available. But at the buttom of the LCD, I have "Invalid entry(s), retry" When I enter an agents information and submit, all field clear and I still have the "Invalid entry(s), retry" displayed.

From Desktop Administrator, Directory services synchronise successfully, CTI server shows the IP address of my CCM. I can ping the AD by hostname and IP address from CCM and Agent laptop.

Any ideas how to fix this

[JOSE TORRES]

Can you verify that all the subsystems under

System -> Engine are IN_SERVICE.

Also verify that the agent that you are attempting to log in as has skills or a resource group assigned to it?

[p.holley]

I have verified that all subsystems are IN_SERVICE and the agent has been assigned to a resource group. I am running IPCC Express Standard. Thanks

[ciscogini]

Is it specific to one extension or it is happening on all the Agent Desktops / IP Phones.

[p.holley]

all extensions I have setup for IPCC

[ciscogini]

Make sure the phones are associted with correct user in the Call Manager.

Reset all the CAD services.

Tunr on the agent log to 204 and see what you find.