01-13-2005 06:16 AM - edited 03-13-2019 07:38 AM
Does anyone know if you can get data on "Calls Transferred" withing Historical Reports for a ICD queue? This was possible with our old call centre product. Any help would be great.
Thanks
01-19-2005 07:14 AM
The information in this report is for each leg of a call. A call transfer initiates a new leg.
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/agents/hr_user/hr_ch3_2.htm
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