06-14-2005 10:40 AM - edited 03-13-2019 09:27 AM
I have a need to transfer a triggering contact to a specified number based on a desicion tree. I would like to know if that call transfer was unsuccessful, if it was I will use additional logic.
I had thought that I could place a call to the specified number and on success, perform a call redirect.
If anyone has any suggestions, please let me know. TIA
IPCC 3.5(2)
06-14-2005 12:23 PM
If you use Call redirect you have the ability to use logic based on a unsuccessful transfer.
Once you have transfered there is no way to get it back, other then point the transfer back to IPCC.
maybe I don't understand your question. If so, sorry.
Scott
06-14-2005 12:33 PM
the call redirect step eludes that I can specify an extension to perform a network take-back or a transfer. Ideally I would like to place a call to someone (an external answering service), and then transfer the triggering contact to that answering service. This way, if the answering service does not answer the phone, I have the ability to perform more logic (inform the caller that something is happening).
I cannot use a queue, as the answering service is not part of my phone system. I do not want to lose control of the call until I know that the caller is taken care of.
Thanks again.
07-26-2007 12:08 PM
Try the "Place Call" step found under the Call Contact category. It has a lot more options available to you. It's a little confusing to get working at first. We tested it by redirecting a test script to one of our cell phones until we had it working the way we wanted.
Good Luck!
09-13-2007 12:27 PM
holy lord i've been trying to get this Place Call step working for the past 2 weeks. im creating a test script that will be initiated by an outbound dialer to dial the company's toll-free numbers every morning and send an email with it's result. the call redirect considers any call redirected as successful. the place call step gives me all the options i need. i've tried everything and every time it hits the place call step it drops and sends it to the "invalid" bracket. I've attached the script as a reference. Any help would be greatly aprpeciated. Thanks!
Tony V.
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