Max Phones exceeded - ISR4351

wilsonsant · ‎03-27-2018

Hi Guys,

My Customer have a solution with CUCM 10.5.2 and in the remote site there is a gateway ISR 4351. Today, this remote site lost the connection with Main Site, then any IP Phone go to SRST Mode, but, any phones presented the message: "Max Phone exceeded" in display. In read any posts, but, not stay clear for me if this problem is related the configuration, hardware resources or license.

Could help me, please,

Thanks,

Regards,

Wilson

R0g22 · ‎03-27-2018

Can you share "show run" and "show license all" from the router ?

wilsonsant · ‎03-27-2018

Hi Nipun,

Thanks a lot for Your contact. Follow the configurations:

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2018.03.27 17:36:05 =~=~=~=~=~=~=~=~=~=~=~=
sh run
Building configuration...

Current configuration : 13606 bytes
!

!
version 15.5
no service pad
service tcp-keepalives-in
service tcp-keepalives-out
service timestamps debug datetime msec localtime
service timestamps log datetime msec localtime
service password-encryption
no platform punt-keepalive disable-kernel-core
!
hostname XPTO_VGW
!
boot-start-marker
boot-end-marker
!
!
vrf definition Mgmt-intf
!
address-family ipv4
exit-address-family
!
address-family ipv6
exit-address-family
!
logging queue-limit 10000
logging buffered 10000000
logging rate-limit 10000

!
!
aaa session-id common
clock timezone GMT -7 0
no ip source-route
!
!

no ip bootp server

no ip domain lookup
ip domain name XPTO.COM
!
!

!
subscriber templating
multilink bundle-name authenticated
!

voice service voip
ip address trusted list
ipv4 192.168.83.0 255.255.255.0
ipv4 192.168.104.1
ipv4 192.168.104.2
ipv4 192.168.0.24
mode border-element
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service media-renegotiate
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
h323
sip
session transport tcp
registrar server expires max 600 min 60
asserted-id pai
midcall-signaling passthru
g729 annexb-all
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 3 g729r8
!
voice class h323 1
h225 timeout tcp establish 3
!
!
voice class sip-profiles 1
request REINVITE sdp-header Audio-Attribute modify "inactive" "active"
request ANY sdp-header Audio-Attribute modify "a=sendonly" "a=sendrecv"
request REINVITE sdp-header Connection-Info modify "0.0.0.0" "192.168.5.74"
request REINVITE sdp-header Audio-Connection-Info modify "0.0.0.0" "192.168.5.74"
request ANY sdp-header Audio-Attribute modify "a=inactive" "a=sendrecv"
!
voice class sip-profiles 2
request REINVITE sdp-header Audio-Attribute modify "inactive" "active"
request ANY sdp-header Audio-Attribute modify "a=sendonly" "a=sendrecv"
request REINVITE sdp-header Connection-Info modify "0.0.0.0" "192.168.89.5"
request REINVITE sdp-header Audio-Connection-Info modify "0.0.0.0" "192.168.89.5"
request ANY sdp-header Audio-Attribute modify "a=inactive" "a=sendrecv"
!
!
voice class e164-pattern-map 2
description CARRIER - PTA DID Ranges
e164 2.......
e164 9...
!
!
voice class e164-pattern-map 1
description DIDs from CARRIER
e164 +5.............
!
!
!
!
voice register global
default mode
no allow-hash-in-dn
timeouts interdigit 5
system message MODO BACKUP
max-pool 40
!
voice register pool 1
translation-profile incoming SRST-IN
id network 8.0.0.0 mask 255.0.0.0
dtmf-relay rtp-nte sip-notify
voice-class codec 1
no vad
!
!

!
!
!
voice-card 0/4
dsp services dspfarm
no watchdog
!
license udi pid ISR4351/K9 sn FFFFFFFFFFF
!
spanning-tree extend system-id
!
username xpto privilege 15 secret 5 $1$CS5x$35eMovD/faOXLeTF4h877/
username admin privilege 15 secret 5 $1$q3UO$MQMKMy42JXXkGq.vs0USA1
!
redundancy
mode none
!
!
vlan internal allocation policy ascending
!
!

!
!
!
interface GigabitEthernet0/0/0
description CARRIER SIP RTR
ip address 192.168.5.74 255.255.255.252
negotiation auto
!
interface GigabitEthernet0/0/1
description CORE SW Gi1/0/15
ip address 192.168.89.5 255.255.255.0
negotiation auto
!
interface GigabitEthernet0/0/2
no ip address
shutdown
negotiation auto
!
interface Service-Engine0/4/0
no ip address
!
interface GigabitEthernet0
vrf forwarding Mgmt-intf
no ip address
shutdown
negotiation auto
!
interface Vlan1
no ip address
shutdown
!
ip forward-protocol nd
no ip http server
no ip http secure-server
ip tftp source-interface GigabitEthernet0
ip route 0.0.0.0 0.0.0.0 192.168.89.1 name Firewall-DMZ-SIP
ip route 192.168.0.24 255.255.255.255 192.168.5.73
ip route 192.168.0.102 255.255.255.255 192.168.5.73
ip route 192.168.5.73 255.255.255.255 GigabitEthernet0/0/0
ip tacacs source-interface GigabitEthernet0/0/1
!
!
ip access-list standard SNMP_SERVERS
permit 172.16.240.170
permit 10.20.18.16
permit 172.16.104.5
permit 10.20.18.17
permit 10.20.18.15
permit 172.16.241.197
permit 172.16.223.27
permit 172.16.226.14
permit 172.16.240.8
permit 172.16.240.76
permit 172.16.241.68
permit 172.16.241.67
permit 172.16.229.48 0.0.0.7
permit 172.16.198.80 0.0.0.15
deny any log
!
logging trap notifications
logging source-interface GigabitEthernet0/0/1
logging host 172.16.206.60
logging host 172.16.105.85
!
snmp-server community traps RO SNMP_SERVERS
snmp-server community h0tsauce RO SNMP_SERVERS
snmp-server location Parkinson Avenue
snmp-server system-shutdown
snmp-server enable traps tty
snmp-server enable traps syslog
snmp-server host 172.16.226.14 traps
snmp ifmib ifindex persist
!
tacacs-server host 172.16.198.120
tacacs-server host 10.20.18.13
tacacs-server directed-request

!
!
!
control-plane
!
!
!
!
!
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
sccp local GigabitEthernet0/0/1
sccp ccm 192.168.104.1 identifier 2 version 7.0
sccp ccm 192.168.104.2 identifier 1 version 7.0
sccp
!
sccp ccm group 1
associate ccm 1 priority 1
associate ccm 2 priority 2
associate profile 5 register PT160_729R8_MTP
associate profile 4 register PT160_711A_MTP
associate profile 3 register PT160_711U_MTP
associate profile 2 register PTA_PT160_XCODE
associate profile 1 register PTA_PT160_CFB
keepalive retries 5
switchover method immediate
switchback method immediate
switchback interval 15
!
!
!
dspfarm profile 2 transcode
codec g729aPT8
codec g729ar8
codec g711alaw
codec g711ulaw
codec g729r8
codec g729PT8
maximum sessions 3
associate application SCCP
!
dspfarm profile 1 conference
codec g729PT8
codec g729r8
codec g729aPT8
codec g729ar8
codec g711alaw
codec g711ulaw
maximum sessions 3
associate application SCCP
!
dspfarm profile 3 mtp
codec g711ulaw
maximum sessions software 100
associate application SCCP
!
dspfarm profile 4 mtp
codec g711alaw
maximum sessions software 100
associate application SCCP
!
dspfarm profile 5 mtp
codec g729r8
maximum sessions software 100
associate application SCCP
!
dial-peer voice 110 voip
description Outbound calls to PSTN
translation-profile outgoing PSTN-OUT
destination-pattern 0T
session protocol sipv2
session target ipv4:192.168.0.102
session transport udp
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
voice-class sip early-offer forced
voice-class sip profiles 1
voice-class sip bind control source-interface GigabitEthernet0/0/0
voice-class sip bind media source-interface GigabitEthernet0/0/0
dtmf-relay rtp-nte sip-kpml
no vad
!
dial-peer voice 150 voip
preference 1
modem passthrough nse codec g711ulaw
session protocol sipv2
session target ipv4:192.168.104.2
destination e164-pattern-map 1
voice-class codec 1
voice-class sip profiles 2
voice-class sip bind control source-interface GigabitEthernet0/0/1
voice-class sip bind media source-interface GigabitEthernet0/0/1
dtmf-relay rtp-nte sip-kpml
fax rate 14400
fax protocol pass-through g711ulaw
no vad
!
dial-peer voice 250 voip
preference 2
modem passthrough nse codec g711ulaw
session protocol sipv2
session target ipv4:192.168.104.1
destination e164-pattern-map 1
voice-class codec 1
voice-class sip profiles 2
voice-class sip bind control source-interface GigabitEthernet0/0/1
voice-class sip bind media source-interface GigabitEthernet0/0/1
dtmf-relay rtp-nte sip-kpml
fax rate 14400
fax protocol pass-through g711ulaw
no vad
!
dial-peer voice 1000 voip
description Outbound calls from UCM
translation-profile incoming XPTOPLUS-IN
session protocol sipv2
incoming calling e164-pattern-map 1
voice-class codec 1
voice-class sip profiles 1
voice-class sip bind control source-interface GigabitEthernet0/0/1
voice-class sip bind media source-interface GigabitEthernet0/0/1
dtmf-relay rtp-nte sip-kpml
no vad
!
dial-peer voice 1001 voip
description Inbound calls from CARRIER
translation-profile incoming PSTN-IN
session protocol sipv2
incoming called e164-pattern-map 2
voice-class codec 1
voice-class sip profiles 2
voice-class sip bind control source-interface GigabitEthernet0/0/0
voice-class sip bind media source-interface GigabitEthernet0/0/0
dtmf-relay rtp-nte sip-kpml
no vad
!
dial-peer voice 111 voip
description Outbound calls to PSTN
translation-profile outgoing PSTN-OUT
destination-pattern 9[72][47]T
session protocol sipv2
session target ipv4:192.168.0.102
session transport udp
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
voice-class sip early-offer forced
voice-class sip profiles 1
voice-class sip bind control source-interface GigabitEthernet0/0/0
voice-class sip bind media source-interface GigabitEthernet0/0/0
dtmf-relay rtp-nte sip-kpml
no vad
!
!
sip-ua
retry invite 2
timers trying 300
g729-annexb override
!
!
call-manager-fallback
max-conferences 8 gain -6
transfer-system full-consult
ip source-address 192.168.89.5 port 2000
max-ephones 40
max-dn 80
system message primary SRST MODE
dialplan-pattern 1 27.. extension-length 4
conference transfer-pattern
call-forward busy 2700
call-forward noan 2700 timeout 30
time-format 24
date-format dd-mm-yy
!

XPTO_PT160_VGW#sh license all
License Store: Primary License Storage
StoreIndex: 0 Feature: uck9                              Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
StoreIndex: 1 Feature: ipbasek9                          Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
License Store: Built-In License Storage
StoreIndex: 0 Feature: appxk9                            Version: 1.0
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
     Period used: 0 minute 0 second
License Count: Non-Counted
License Priority: None
StoreIndex: 1 Feature: uck9                              Version: 1.0
License Type: EvalRightToUse
License State: Inactive
Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
     Period used: 0 minute 0 second
License Count: Non-Counted
License Priority: None
StoreIndex: 2 Feature: securityk9                        Version: 1.0
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
     Period used: 0 minute 0 second
License Count: Non-Counted
License Priority: None
StoreIndex: 3 Feature: FoundationSuiteK9                 Version: 1.0
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
     Period used: 0 minute 0 second
License Count: Non-Counted
License Priority: None
StoreIndex: 4 Feature: AdvUCSuiteK9                      Version: 1.0
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
     Period used: 0 minute 0 second
License Count: Non-Counted
License Priority: None
StoreIndex: 5 Feature: cme-srst                          Version: 1.0
License Type: RightToUse
License State: Active, In Use
License Count: 80/0 (In-use/Violation)
License Priority: Low
StoreIndex: 6 Feature: throughput                        Version: 1.0
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
     Period used: 0 minute 0 second
License Count: Non-Counted
License Priority: None

Thanks a lot,

Best Regards,

Wilson

R0g22 · ‎03-27-2018

Your SCCP and SIP CME are configured to support 40 IP Phones each. This can also be seen from the license in-use output -

StoreIndex: 5 Feature: cme-srst Version: 1.0
License Type: RightToUse
License State: Active, In Use
License Count: 80/0 (In-use/Violation)
License Priority: Low

How many phones did not register vs total available phones ? Phones were SIP or SCCP or a mix of both ?

wilsonsant · ‎03-28-2018

Hi Nipun,

In the site we have 53 IP Phones, all are SIP. About the IP Phones not registered when entered in fallback mode, I don´t have this information. 40 is the maximum IP Phone that will to register when the site enter in Fallback mode? This is a hardware limitation for this specific gateway model or is possible to configure more IP Phones with hardware/software version?

Thanks,

Wilson

R0g22 · ‎03-28-2018

40 is not the hardware limitation. ISR 4351 will support I believe around 250 IP phones, SIP and SCCP included. You need to configure a higher value for max-pools under voice register global in order to accommodate all 53 phones.