Meet-me conference issues

[a.pinheiro]

Dear All,

I have a CCM 3.3.3(ES65) that is presenting problems with the meet-me conference. After all participants conected in a specific meet-me conferece DN hang up their calls, the conference still remains active. As far as I know the normal behaviour would be the conference drop but the Call Manager is understand that there´s still somebody connected to this specific conference and keeps it active. Did anybody face this abnormal behaviour before ?

Thanks in advance,

Antonio

[amansharma]

Hey Antonio

Where do u see that its connected or the bridge still has an active participant.do a small test ,setup a performance montior on the callmanager server and add the performance counter for the confrence bridge and check it realtime ,whether the bridge still has a active stream when all the participants have disconnected .Let me know if you need instructions on how to setup perfomance montior

[a.pinheiro]

Hello Aman,

Thanks for the update.

Well, I realized that the conference remained open even after all participants had resumed their calls. I went through the real-time monitoring and I checked in the "SWconferenceActiveParticipants" that there was an active stream and for this reason the conference was opened. Perhaps it could being caused by a bug but unfortunately I haven´t found anything in the software bug toolkit.

Thanks for your assistance.

Regards,

Antonio

[amansharma]

Hey Antino

We can check out the detailed ccm traces to check whether the confrence bridges remains up even after the all the parties have disconnected.

Thanks

Aman

[a.pinheiro]

Aman,

I know how to set and capture the traces but unfortunately I don´t know how to identify in the traces the parts which are related to the conference bridge.

Regards,

Antonio

[amansharma]

Hey Antonio

I can help you with that ,but i dont promise anything because ,i dont get much time off because of cases but i could take look for you ,capture the detailed ccm traces from the callmanager with which u have the phone regisered ,which attempts the confrence .Also do mention the numbers of the parties involved in the confrence .

Thanks

Aman