Missing CDR for Subscriber

[adek.mussin]

Hi all,

Currently we have 1 publisher and 1 subscriber. The subscriber is on remote site.

We notice that all conversation under under the subscriber is not written on the CDR.

We already search on the cdr database and there's no such record.

Any idea on this thing? or is it normal that conversation under the subscriber server is not written to the cdr database

Thanks in advance

Adek

[sbilgi]

Go to the Subscriber where the Cisco CDR Insert service is missing and open up a command prompt and type the following InsertCDR -service and hit enter. Then do a refresh from the Control Center and Start the service.

[adek.mussin]

Sir,

Thanks for your reply but the service is already run and still the cdr of subscriber is still missing.

Any idea?

Thanks and Regards

[mschuh]

Hi there,

first you must enable CDR's/CMR's at ALL Servers, second verify the parameters where to store CDR's. (Service and Enterprise Parameters in Cisco CallManager)

Look at this:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide09186a00802375db.html