What is the best way to migrate from a 4 to 5 digit extension dial plan? Customer has currently got CCM3.1.I don't think there is a way to "prepend" a digit to an extension in BAT, or am I wrong? Has anyone been through this before? For approx 2000 ...
Dear All,I'm looking for examples of record stream audio by a cisco IP Phone conversation. Which is the better way to develop a distributed app for this? TAPI or JTAPI?Thanks for any help.Rodrigo
If you have 10 agents all set to the same competency level answering calls for a "most skilled" queue, how does it decide which of those agents gets the calls since they all have the same competency level?Is there a secondary search algorithm such as...
We want to integrate agent CTI desktop software with CA serivce desk software. Is there any solution available. Can I get any reference book in that regard?
There is 2621xm with CCME on c2600-advipservicesk9-mz.123-8.T3.bin software. There is NM-HDA-4FXS+8FXOmodule and simple configuration... Sometimes (2-5 times per day) ppl calling out from7960/7905 "magicly" answers call already coming in.Debuging tru...
I have a few PC's con Linux SO (SUSE)-version call manager 3.1- and I want run the cisco softphone (Cisco IP SoftPhone 1.3) however this version don't support Linux SO1.- Does Anybody know if I'd be able run the cisco softphone software on linux unde...
I am working on CME 3.1(2651XM router with FXO). When I try to make outbound call to PSTN,it will take about 15 second to get connected. Through debug voip dailpeer all, I found CME match the dialed string with dial peer digit by digit and take 15 se...
Hi. I already have HR working as desire and I would like to print the reports (i.e graphics in color) but everytime I print the reports the graphics appears black and white.. Using the same workstation I can print in color from any other application ...
My company is evaluating Cisco Callmanager with IPCC Express. Does anyone know how and when Cisco is going to address Business Contunity for IPCC Express?I.E. having redundant IPCC Express servers in multiple locations.Thank You,Steve
Do I need to install MLA separately for the CM 4.0(1)sr2? The MLA version 1.2(3) document only mentioned that it works with CM 3.3(4).Please share your info. Thank you.
How do you drop a phantom call from ICD queue? In real-time reporting CSQ IP ICD Stats report, it shows a Contact Waiting for over 100hrs.How can we drop the call/contact without restarting the CRA Engine? CRS 3.0.3a
Does anyone have experience for using the Dictaphone VoIP Recorder for Cisco IP Phones. Is it the same as Nicelog or Witness that only span port from switch is required and no specific configuration is required in CCM?
