Other Collaboration Subjects

Hi, i have a call manager 3.3 publisher and subscriber, when i disconnect from the network the publisher it supposed subscriber take control for all calls but is not doing, if i search for the phone device in subscriber with the publisher disconnecte...

When I installed the personal address book as a service in the call manager . users using 7912 phones complain that when they creat an entry using the character "space "it appears % after they submit Example: John Michael appear John%Michael Although...

I'll implement IPCC system on customer site.I have plan like that:CCM Publisher : Backup ServerCCM Subscriber #1 : Backup TargetCRS #1 : Backup TargetIn "Getting Started with Customer Response Applications 3.5(1):3-35page", says that I...

Hello,Can someone confirm to myself that a VIC-2BRI-S/T-TE card can work like an ISDN network for a PBX? In fact, I want to use an alternate prefix from a classic phone of my PBX install to place a call in direction of my 3640 router.Thanks for your ...

We have a configuration with a central Call Manager and one remote locations. We have hardware conferencing via a 6608 at the head end.Regions are set up and we are using g.711 within each region, G.729 between regions. We can conference fine between...

Our users want to be able to select a missed call and place a call without having to add the 9 for outgoing calls. What is the best way to do this?

Does anyone know what specific TCP ports IP Communicator uses? I set the UDP port range which is in the application itself but have not been able to get it through. I seem to recall a similar problem when we were setting of Softphone and had to ope...

What can I do to release a device target that claims it is already in use? We constantly have a problem with users logging into multiple workstations and causing conflicts on a device. Once a user logs into a phone and then goes to another pc and log...

what is mgcp gateway order for connecting CM 4.0.my order.1.route group and route list configuring.2.route pattern configuring.inbound call is sucess,but outbound call is failed.route pattern is 9.@, when i pushed 9 button at once, call is failed.CM ...

Hi I am using ICM sprawler setup with one MR PG and 3 PIM , one each for CCS , Outbound Dialer and EMail Manager and one call manager PG.The agent is able to login to the Collaboration server but the caller with ICM routing is unable to log in.The er...

Hello,I have a VG200 (MGCP) with four FXO ports, but I'm only using one line now. I'm also using CCM 4.0.My user wants to be able to forward his phone to his cell. However, since I'm only working with one line, it can't very well dial out when the ...

Hi NetPro,i am using cisco ip phone 7910 and 7940 and all is under CCM 3.2(2c),and i put to the vlan 2,and now i wanna test the ip phone does it working to another vlan,example : i put to vlan 10.but,in the switchport i put voice vlan 10. the ip phon...

Hi,This is the context : 148 agents,+- 40 skillsThe script should be like this :accept callget prefered_agent_for_this_customer,last_agent_for_this_customer in dbconnect the call to the last agent who took care of this customer.if he's not available,...

Hi all,Currently we have 1 publisher and 1 subscriber. The subscriber is on remote site.We notice that all conversation under under the subscriber is not written on the CDR. We already search on the cdr database and there's no such record.Any idea on...

Hi,I would like to forward call (CFA) from an ipphone to a cellphone.For the moment, it doesn't work when the call is from the pstn. If i try from another ip phone it works. I think the call is abandonned before the cell phone ring.If i configure for...