MLA 1.2 browser issue

[kitog]

after installing the MLA 1.2, some of the PC's can't browse to CCM anymore, i have seen the bug CSCdz64858 and i'm facing the same issue but the problem persist although my server is configured with the ip address and not a DNS name.

CSCdz64858

Login fail with

IE 5.5 and IE

6.0.

Cannot login to

CCMAdministration/CCMServicea

bility when URL is specified as:

http://<call-manager-ip--

address>/ccmadmin

or

http://<call-manager-ip--

address>/ccmservice

After clicking on the "Logon"

button, nothing happens, the

logon page stays on, and a

warning icon with the text "Done"

appears on the left bottom of the

screen.

Clicking on this icon shows the

following error:

Line: 63

Char: 13

Error: Object expected

Code: 0

URL:

http://servername/

ccmadmin/logon.asp

You may have configured your

CallManager server without IP address in

the “Server Configuration” page. To fix the

problem, follow the steps below.

Logon to CCMAdministration using the

hostname in the URL:

http://hostname/ccmadmin

Go to the 'Server Configuration" page

(System->Server).

Select the server you are having problem

with login.

Put in the IP address in the DNS/IP

Address * field.

Click on Update.

Now, logging in with the IP address in the

URL would work.

is there any other solution to this one?

thanks, Kito.

[sbilgi]

I think this is a browser issue since it is not working even when you use the IP address . Try upgrading the Browser.

[d.haeni]

Hi Kito,

Symptom:

I had the same symptoms as you experience.

Another Symptom is that you *can* log on to ccmservice and from there also to the hyperlinked ccmadmin.

Solution:

IIS caching of certain files seem to precipitate the problem. A small script (a Cisco-provided .bat file ) should take care of the problem.

The script simply changes the timestamps on couple of files under

\ciscowebs\mla\admin.

Please do the following:

1. Copy the script to call manager machine (c:\)

2. Run cacheFix

3. Try to login ccmadmin.

********** cacheFix.bat ***********

@echo off

@cd \ciscowebs\mla\admin\includes

@copy standard.js /B+ ,, /Y > \ciscowebs\mla\logs\cacheFix.log

@cd \ciscowebs\mla\Service\includes

@copy standard.js /B+ ,, /Y > \ciscowebs\mla\logs\cacheFix.log

@cd \ciscowebs\mla\admin\styles

@copy basic.css /B+ ,, /Y > \ciscowebs\mla\logs\cacheFix.log

@copy menu.css /B+ ,, /Y > \ciscowebs\mla\logs\cacheFix.log

@cd \

****************

hope this helps

/David