no access to CCM administration

[kzahida]

Hi

i find in my CCM (version 3.3) event viewer log file and especially in application log a lot of messages like the following message :

Errors: kctiProviderOpenFailure : CTI application failed to open provider --> so no lines appear in my softphone

how i must solve this issue ??

be informed that when i logon in CCM administration page , it's display me the following message:

" you could not be autenticated successfully.."

please could you help

Regards

Zahida

[Brandon Buffin]

Check the reason code for this error message in the following document.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_error_message09186a00801216b6.html

Hope this helps.

Brandon