04-25-2002 03:00 AM - edited 03-12-2019 03:17 PM
We are using our Unity server to provide Auto attendant and voicemail services to a number of different organizations. We've successfully got it partitioned, except for one problem. After leaving a message, a caller has the option of hitting "0" and going to the operator. I want to turn this OFF unless I can find a way to send it to a specific person for a "0" entry at that point that would be driven by a setting at the voicemail box level. <br><br>Which of these is possible, and if so, how do I do it? I can't find the config for either.<br><br>
04-25-2002 03:43 AM
What's your after message action set to for your mail users? By default this goes to the "Say goodbye" call handler which does not voice the option to hit 0 to go anywhere... it simply says "if you would like to try another extension you may do so now... goodbye" and then hangs up on them. The 0 option is not built in anywhere here so you must be routing the calls somewhere different as the after message action.
Let me know where your calls are going after the message is taken and we can work from there. As a side note you might consider looking at the Audio Text Manager application on the 3.x tools page of AnswerMonkey. Even if you don't use it, it might be helpful to watch the training videos since I cover some of the call flow stuff here which might help clear some things up for you.
Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)
04-29-2002 07:04 AM
It's going to the goodbye handler. I want to take away the option to dial another extention. I got rid of the ability by clearing the allow caller input checkbox, but the audio is still there.
Where do I edit that?
04-29-2002 07:21 AM
The goodbye call handler has a standard and closed greeting recorded that has the "if you would like to try an extension, you may do so now" message. You can rerecord these to be anything you want or you can activate the alternate greeting (which will over ride all others) and use that.
Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide