Outside calls do not hear Voicemail Greetings

bmcdonald · ‎02-01-2002

Unity 3.1(2) with CallManager 3.1(2c) Gateway is a Catalyst 4000 with an AGM card running 12.1(5)yf3 Outside calls routed to Unity cannot hear the VM Greetings or prompts. However, if the person speaks Unity takes a message. We have checked that the codex are all 711.

Anil Verma · ‎02-04-2002

See if this helps -
http://www.cisco.com/warp/customer/788/AVVID/1way_audio.html

Anil Verma
Cisco Systems
anilve@cisco.com

kechambe · ‎02-04-2002

There are a bunch of things this could be. Can you post your config please? Do you have 2 NICs enabled on the machine or 2 IP address assigned to one interface on the Unity? Does this only happen for external calls? Does this ever happen on calls to IP phones?

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

pmccloud · ‎02-06-2002

I am running into the same problem. Internal calls (ip phone to unity) work fine. However, when you call in from the pstn, you cannot hear unity, but can record. We hav only one ic set up on the unity box. We are using g711 as the protocol.