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Packaged Contact Center Enterprise - Priority and Non-priority IPs

abhilash200
Level 1
Level 1

PCCE doesn't have the concept of Private and Public Priority and non-priority IPs? The config guide walk you through the Private and Public IP address, and configuration, but doesn't mention anything about priority and non-priority interfaces. The UCCE still have the concept of

private high-priority IP address and private non-high-priority IP address and same with public, but I couldn't find any reference on PCCE. Does anyone know if this concept applies to PCCE?


1 Reply 1

Josh Paulson
Level 5
Level 5

Packaged Contact Center Enterprise requires QoS on WAN links (including MAN, Campus, etc), thus High Priority IP addressing is not required nor documented.

Cisco Packaged Contact Center Enterprise Design Guide, Release 10.0(1) - System Requirements and Server Configuration …

Regards,

Josh