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pick up calls from Hunt Group

reidg
Level 1
Level 1

I've tried to get this working and failed, from what i've gathered here the recommended way is the following:

CTI route point with DDI number, call fwd all to Hunt Pilot Number.

CTI route point and Hunt Group extensions with same PUG.

CTI route point and Hunt Group extension all have common partition.

Am I missing anything.

Ta

3 Replies 3

reidg
Level 1
Level 1

anyone help with this one ?

hey,

not too sure what youre asking...you need to conffigure hunt groups or you need to program call pickup for the hunt groups you configured?

Basically calls into a hunt group, cannot be picked up from any other extension using the call pick facility. What I detailled is the way thats previously been discussed on this board to fudge it.

However I can't seem to get this to work.