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Play on phone not working in outlook between Cisco & UM

Shankar Elumalai
Beginner
Beginner

Hi,

We've issue for a particular site in a cluster where play on phone is function for entire users, it throws the below error when a user click the play on phone in his outlook.

" The Microsoft Exchange Unified Messaging service cannot be contcated to play messages on your phone. Try again later. If problem continues , contact your Exchange administrator or support organisation".

I asked a user to capture logs from wireshark attached them but am unable to find something related, if someone investigate & reply highly appreciated.

PLAY ON PHONE WORKS IN WEBMAIL.

Attached the capture, the exchange IP is 162.116.108.47

CUCM Version: 7.1.5, Exchange 2007

Thanks,

Shankar

1 Reply 1

This is a Microsoft Outlook/Exchange (not Unity Connection) failure. You need to post this question on a Microsoft forum, not Cisco.

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