Record prompt through Ip phone

[eyal_b]

Hi,

I have Unity version 3.1(5.0) and I cannot record a different voice prompt to " when busy " or " when no answer " through the ip phone

only when I open web to the UM. In the ip phone I don't have these options on menu, need advice.

Eyal

[Ginger Dillon]

Hello -

The Busy and internal greetings can only be recorded from the Active Assistant in Unity 3.1(5), not from the telephone user interface. In Unity 4.0(3) however, those greetings can also be recorded via the TUI. You didn't provide your PBX integration. For example, if Unity is integrated with CallManager, then the Forward on no answer response that Unity gives to the caller is your Standard Greeting, or Closed greeting if called outside a given schedule, or Alternate greeting if one is enabled.

Hope this helps! Ginger