Greetings
I need to find out what the variable is that stores the original caller's ANI value in IPCC Express and what script command is needed to extract this variable.
We have a call center where the calls first come into a receptionist who then transfers the calls to a route point. In the ICD script, if I do get contact info calling number, I get the receptionist's extension. I did write a script where the caller ANI would be saved as a session variable before going to the receptionist - when the call is transferred back to my script from the receptionist, I extract the session variable - this is not acceptable to the customer so I have to pull the original ANI in my script without the session variable. Any help would be appreciated.
Thanks
Mike
