routing calls based on calling number

[whanson]

Is there a way short of installing IPCC to route calls in CM or Unity based on calling number???

[trailman73]

I am using the DB get step to query a sql table that has the customer phone number and the sales person's extension and routing the call based on that. Pretty easy to do.

Geoff

[whanson]

I assume you mean that you have CRA installed??