service manager

[Yanivaloosh]

Hi

After restarting unity server, "Service Manager" is not started/running, i was run the following comand in order to start the service with no success.

"admin:utils service start Service Manager

Starting Service Manager..."

For some reason service is still not activate, server is stand alone server. (not Cluster). version 9.1.2.10000-28.

thx.

[Manish Gogna]

Hi,

This could be an issue with the file system due to an unclean shutdown or any other factor. You can try fixing the file system by downloading the recovery iso from Unity connection downloads page and see if it helps.

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/116717-trouble-cucm-shutdown-00.html

Manish

[Yanivaloosh]

see below, nothing special from today:

12/07/2015 10:15:04 | root: Restart 9.1.2.10000-28 Start
12/07/2015 10:16:46 | root: Boot 9.1.2.10000-28 Start
12/07/2015 10:44:00 | root: Restart 9.1.2.10000-28 Start
12/07/2015 10:45:24 | root: Boot 9.1.2.10000-28 Start
12/07/2015 11:06:26 | root: Restart 9.1.2.10000-28 Start
12/07/2015 11:07:52 | root: Boot 9.1.2.10000-28 Start

BTW - do you aware that any file can be download from cisco.com?

atached error. (i know other peaple facing that issue as well).

[Manish Gogna]

Hi,

You can download the recovery iso for CUC 9.1.2 from here

https://software.cisco.com/download/release.html?mdfid=284603371&softwareid=282074294&release=9.1(2)&relind=AVAILABLE&rellifecycle=&reltype=latest

You may also check the output of the following on this server

utils core active list

utils diagnose test

Manish

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[Yanivaloosh]

admin:utils core active list
No core files found

admin:utils diagnose test

Log file: platform/log/diag1.log

Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 20762 MB, used: 7953 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Failed - Service Manager is not running.
test - tomcat              : Failed - Tomcat is not running.
test - tomcat_deadlocks    : Failed - Tomcat is not running.
test - tomcat_keystore     : Failed - Tomcat is not running.
test - tomcat_connectors   : Failed - Tomcat is not running.
test - tomcat_threads      : Failed - Tomcat is not running.
test - tomcat_memory       : Failed - Tomcat is not running.
test - tomcat_sessions     : Failed - Tomcat is not running.
skip - tomcat_heapdump     : This module must be run directly and off hours
test - validate_network    : Passed                     
test - raid                : Passed                     
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Failed                            
The NTP process is stopped. Please contact Cisco Support.

test - ntp_clock_drift     : Warning                            
The NTP process is stopped. Please contact Cisco Support.

test - ntp_stratum         : Warning                            
The NTP process is stopped. Please contact Cisco Support.

skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed              

Diagnostics Completed

or i should run it after recovery?

[Manish Gogna · Accepted solution]

Please run the recovery iso now.

Manish

[Yanivaloosh]

working!!!

thx.

[Manish Gogna]

Good to know, thanks for updating the post.

Manish

[Manish Gogna]

The utils core active list output shows there are no core dumps so that is good, however the other output shows issues with NTP apart from the service manager. Try fixing the NTP as well as it may be a cause of lot of issues related to database.

Manish

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