Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1030
Views
0
Helpful
2
Replies

Show and Share supported file formats

Ken Sharp
Level 1
Level 1

‎10-30-2013 08:36 AM - edited ‎03-13-2019 08:24 PM

I have noticed that audio files that are uploaded in the .mp3 and .wma are not converted to any other formats.  Because of this, .mp3 do not play in the iPhone app and .wma will not play on a Mac or the iPhone app.

I would like a clairification.  I thought our MXE would re-encoded any supported file formats that could be uploaded successfully in to a format that could be streamed to any device.  Is this not true?

Labels:
0 Helpful
2 Replies 2

jdedell12
Level 5
Level 5

‎10-30-2013 08:52 AM

Ken,

Did you select Mobile Application Access in SnS Administration/Manage/Preference and Settings?  This is needed to generate these file formats.  Also need to check Windows Media Files in Setup/MXE Setting to convert wma files.

John

0 Helpful

Ken Sharp
Level 1
Level 1
In response to jdedell12

‎10-30-2013 09:05 AM

I confirmed that the Mobile Application Access is still checked.

Not sure what I am looking for on the MXE.

Do you mean the Setup / MXE Settings tab on the SnS server? 

If so I only see a section to Allow users to trancode Window Media Files on non-mobile devices and it is checkied.

Or are you talking about something on the MXE like the Windows Media Profile?

It shows WebEx_SNS_WMV, WMV_16x9 and WMV_4x3

0 Helpful
Customers Also Viewed These Support Documents