Survey Script

[gerrad.biffle]

I've been asked to create a "survey" script for customer feedback. I have everything done except getting the customer's response (Get Digit String) into the email that is sent when the survey is completed. The last option of the survey is to leave a comment which is working (via the Recording step and attaching the .wav file to the email). I'm just stuck on getting my other (5) "string" variables into the same email.

I have to be missing something simply - can anybody help?

Thanks in advance.

[gerrad.biffle]

Nevermind --- I figured it out.

[tim.medley]

Any chance you could share the script? Others wouldn't have to reinvent the wheel?

Tim

[gerrad.biffle]

When it's finished, I'll try to remember to send it to you.

I've run across one more little problem, maybe you can help?

Within my "Create Email" step I have the following in "body" in the Expression Editor:

PurposeEquals + Purpose

+ FirstTimeEquals + FirstTime

+ CourteousEquals + Courteous

+ HelpfulEquals + Helpful

+ OutcomeEquals + Outcome

+ RateEquals + Rate

and receive this in the body of the email that is delivered:

PurposeirstTime ourteous=2Helpful=5Outcome=1Rate=5

It should look more like this:

Purpose=2FirstTime=2Courteous=2Helpful=5Outcome=1Rate=3

It's merging the first three responses together. The numbers above are populated based on string variables from the "Get Digit" string entered by the caller.

Any ideas to fix it?

Thanks.