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I have an existing CUCM 9.1(2), CUC 9.1 and CWMS 2.0M7 system and we are looking to integrate with our corp LDAP (MS AD). CUCM is already integrated with LDAP and is working. Unity has about 2k existing accounts, a mixture of manually built and Impor...
The IPCCE data sheet lists Coaching as a feature with the Enhanced Supervisor agent.How do I configure it? My customer wants the supervisor to be able to jump onto a call and coach the user.thanks,Tim Medley
What are people doing to fight toll fraud with their CCM deployments?So far i'm blocking 1010 codes, blocking calls to some carribean area codes, trying to limit our out calling ability on voicemail ports to local calls only.I'm sure there are other ...
Is anyone using a VG248 in production with Call Manager? If so what are you doing with it? Fax? Modem pass through? Analog handset connection?I have a new site that needs about 12 to 15 analog ports for various needs. I am curious how well it works, ...
I'm curious how other people are filtering calls based on NPX. I'm running into an issue lately with InterLATA calls and trying to use a route filter to filter calls to different route lists that point to different PRI's in different LATA's.The issue...
Jeff,Can you elaborate on the new outbound faxing in Unity 4.0.4?How does one send a fax to Unity from say outlook? Do I simply email the documents I want to fax to the subscribers email box on Unity/Exchange? What document formats are supported? Can...
Yogi,Thanks for the quick reply. My interprectation of Coaching, from other ACD applications is this. The supervisor can barge into a call and speak to the agent; the user/customer would not hear what the Supervisor was saying. This is also reffered ...
