11-29-2013 01:33 AM - edited 03-13-2019 08:26 PM
Hello community,
Does anyone know if it's possible to generate alerts (email notification) when touch pannel unpairs? We have been having issue with the touch-panel unpairing and I want a way of spotting it when it occurs so that I can collect the touch panels logs before they get overwrittne.
Thanks
12-02-2013 11:35 PM
Hello
from the TC7.0.0 Release Notes:
12-03-2013 02:47 AM
Thank you so much. Here is my touch panel log below. As you can see my touch panel is trying to reconnect due to a loss of heartbeat. My question is, how often do the touch panels send/exchange heart beats to the SX20 and is there a way for me to increase the heart beat timer in order to make the synch between the touch panel and the SX20 more tollorant?
Nov 22 13:37:20.000 localhost touchmenu:
WARNING: Exiting application due to loss of heartbeat
Nov 22 13:37:25.123 localhost syslog-ng[983]: Syslog connection broken; fd='19', server='AF_INET(127.0.0.1:1514)', time_reopen='60'
Nov 22 13:37:25.000 localhost touchmenu: INFO: Checking local IP address...
Nov 22 13:37:25.000 localhost touchmenu: INFO: Local IP address: 10.240.59.101 Check count: 1 of 91
Nov 22 13:37:25.000 localhost touchmenu: INFO: Starting pairing
Nov 22 13:37:27.680 localhost eventlog[3122]: TT6.3.0.3d8e7d1
Nov 22 13:37:27.685 localhost eventlog[3122]: SW Release Date: 2013-10-23
Nov 22 13:37:27.687 localhost eventlog[3122]: Product information
Nov 22 13:37:27.688 localhost eventlog[3122]: EndeavourNT
Nov 22 13:37:27.689 localhost eventlog[3122]: Main board: A
Nov 22 13:37:27.699 localhost eventlog[3122]: Using pairing information to connect
Nov 22 13:37:28.414 localhost eventlog[3122]: Connected to tshell
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