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Hello All,I have read online guides on post-call survey and a lot of them look complex due due to their use of custom CVP apps and my low knowledge of CVP custom apps. Guys, is it possible to have a post call survey without writting a custom CVP ap...
Hello Community, I'm hoping to get some views from the community about the best antivirus to use for a UCCE 12 deployment. I'm kind of looking for something that has good auditing and troubleshooting log output without being too complicated. I hav...
Hollow community. My users which are to be installed on cucm have firstName, lastName and staffNumber. I'm looking for a way to anonymised the userId. can anyone share any strategies that they've used please? The purpose is to limit the storage of ...
Hello Community, I have been investigating a call routing issue on ucce 9.x. The call flow does all its bank holidays and decisions based on text files stored on cvp. CVP reads the content of these text files and makes decisions based on these text f...
Hello Jaime and thanks for your reply. I'm trying to comply with The General Data Protection Regulation 2016/679 (GDRP) way of thinking. Here is the link, extract and explanation below. I don't using user-id would do the trick for us. what do you ...
