Community, does anyone know any good wallboard that works with call manager hunt groups? ... View more

Hello Community,  I have been investigating a call routing issue on ucce 9.x. The call flow does all its bank holidays and decisions based on text files stored on cvp. CVP reads the content of these text files and makes decisions based on these text files using custom java classes.  I wanted to open these custom class files so I could see what they were doing by opening them in call studio but I got the error message listed below.  Can anyone please tell me how to get rid of the error message copied below? Is it possible for me to open the class  files that have already been deployed to the cvp server using something like Notpadd++?  I when I tried to open it in Notedpad, that too did not work.   ________________________________________________________________________________________________ Unable to create this part due to an internal error. Reason for the failure: The classfile is not on the classpath ________________________________________________________________________________________________ at org.eclipse.ui.internal.EditorReference.createPartHelper(EditorReference.java:583)  at org.eclipse.ui.internal.EditorReference.createPart(EditorReference.java:372)  at org.eclipse.ui.internal.WorkbenchPartReference.getPart(WorkbenchPartReference.java:566)  at org.eclipse.ui.internal.PartPane.setVisible(PartPane.java:290)  at org.eclipse.ui.internal.presentations.PresentablePart.setVisible(PresentablePart.java:140)  at org.eclipse.ui.internal.presentations.util.PresentablePartFolder.select(PresentablePartFolder.java:268)  at org.eclipse.ui.internal.presentations.util.LeftToRightTabOrder.select(LeftToRightTabOrder.java:65)  at org.eclipse.ui.internal.presentations.util.TabbedStackPresentation.selectPart(TabbedStackPresentation.java:394)  at org.eclipse.ui.internal.PartStack.refreshPresentationSelection(PartStack.java:1144)  at org.eclipse.ui.internal.PartStack.setSelection(PartStack.java:1097)  at org.eclipse.ui.internal.PartStack.showPart(PartStack.java:1311)  at org.eclipse.ui.internal.PartStack.add(PartStack.java:455)  at org.eclipse.ui.internal.EditorStack.add(EditorStack.java:102)  at org.eclipse.ui.internal.PartStack.add(PartStack.java:441)  at org.eclipse.ui.internal.EditorStack.add(EditorStack.java:111)  at org.eclipse.ui.internal.EditorSashContainer.addEditor(EditorSashContainer.java:60)  at org.eclipse.ui.internal.EditorAreaHelper.addToLayout(EditorAreaHelper.java:217)  at org.eclipse.ui.internal.EditorAreaHelper.addEditor(EditorAreaHelper.java:207)  at org.eclipse.ui.internal.EditorManager.createEditorTab(EditorManager.java:822)  at org.eclipse.ui.internal.EditorManager.openEditorFromDescriptor(EditorManager.java:721)  at org.eclipse.ui.internal.EditorManager.openEditor(EditorManager.java:682)  at org.eclipse.ui.internal.WorkbenchPage.busyOpenEditorBatched(WorkbenchPage.java:2593)  at org.eclipse.ui.internal.WorkbenchPage.busyOpenEditor(WorkbenchPage.java:2528)  at org.eclipse.ui.internal.WorkbenchPage.access$10(WorkbenchPage.java:2520)  at org.eclipse.ui.internal.WorkbenchPage$9.run(WorkbenchPage.java:2505)  at org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:67)  at org.eclipse.ui.internal.WorkbenchPage.openEditor(WorkbenchPage.java:2500)  at org.eclipse.ui.actions.OpenWithMenu.openEditor(OpenWithMenu.java:288)  at org.eclipse.ui.actions.OpenWithMenu.access$0(OpenWithMenu.java:280)  at org.eclipse.ui.actions.OpenWithMenu$2.handleEvent(OpenWithMenu.java:184)  at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:66)  at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:928)  at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:3348)  at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:2968)  at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:1930)  at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:1894)  at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:422)  at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)  at org.eclipse.ui.internal.ide.IDEApplication.run(IDEApplication.java:95)  at org.eclipse.core.internal.runtime.PlatformActivator$1.run(PlatformActivator.java:78)  at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:92)  at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:68)  at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:400)  at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:177)  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)  at java.lang.reflect.Method.invoke(Method.java:597)  at org.eclipse.core.launcher.Main.invokeFramework(Main.java:336)  at org.eclipse.core.launcher.Main.basicRun(Main.java:280)  at org.eclipse.core.launcher.Main.run(Main.java:977)  at org.eclipse.core.launcher.Main.main(Main.java:952) ... 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Hello  all,    Is Spark Team Announcement gadget still avaialble for download.  All the uls that seem to refer to it appear to be offline.      Thanks  ... View more

Hello Everyone,  So basically, my understanding is that the error message mentioned in the title of this posts is normally played in uccx when an exception/ error is encountered during turn-time.   I understand that a number of issues can trigger this message; simple things like a document or skill group not being available to the script can cause this.   What I want to know is what to look out for in the logs that will confirm that  that error message was played.   I don't want to know what's caused it. I just want to know where to go to see something like:   Task 0895784044:  default exception handler script triggered Task 0895784044:  fallbackerror.wav is being played.   Since there must be an error wav that is being played by , probably , a default back-end script,  I would like to know what to look for in the logs  so when i see this default exception / error message being played, I could then work my way back in the uccx  logs to see what the CCX was doing before it happened.   The reason I am asking this is because sometimes customers simply say things like : " at 1pm today, my  contact center was playing ; I'm sorry we're currently experiencing system problems".  I want to able to handler such poor customer problem  reports even when the customer has failed to provide me with the calling number, called number and time of call .    Thanks     ... View more