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This device was not found in the device mapping table. BE4k

abdelrhman
Level 1
Level 1

‎06-30-2018 01:06 AM - edited ‎03-15-2019 05:42 AM

when i try to enter Serial number i got this MSG in https://be4000.cisco.com/deploy/CloudMobile_Main.php

 

This device was not found in the device mapping table.

 

How i can solve this prob to deploy configuration 

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R0g22
Cisco Employee
Cisco Employee

‎07-02-2018 08:58 AM

Open up a TAC case. The S/N seems to be missing from the DB.

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