05-20-2003 01:22 PM - edited 03-12-2019 11:57 PM
We want call transfer afterhour and on holidays.
Now call are successfully transferred at afterhour, but on holiday, call still go into afterhour greeting.We added the specific day in holiday configuration and checked the obeserve holiday box for the greeting.
Anything else I missed here?
Thanks
Shouyi
05-20-2003 08:49 PM
I'm having a hard time figuring out how your system is configured here and what might be wrong... maybe you can export the audio text tree with the handlers you've strung together to deal with the holiday greeting - dump the expanded tree to a text file and post it so we can see how the handlers are connected and then we might be able to make some suggestions as to what might be wrong.
05-21-2003 07:10 PM
I sent my audio text tree to your email. Please take a look for me.Thanks.
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