Transfer key is greyed out

[stonb]

I have two reception phones. One has ext 2300 which if not answered it rolls to the second recep phone at 2301. 2301 rolls to the Call Handler for that site. Here is the problem. If recep #1 (2300) is on the phone and recep receives a call that rolls to her on 2301 she is not able to transfer that call because the "transfer" key is greyed out. The only option is to park the call and page over head. This is on CM 3.3(3)sr4a. If we were on 4.0 this would be an easy fix. Any ideas?

[lfulgenzi]

I'm not sure I understand your config and/or how the calls are received, but it sounds a lot like you are getting a second incoming call on one line, and then can not transfer this call outbound. This is a known problem with 3.x since you can only have two lines active on one DN at a time. The best way to handle this is to disable call-waiting on the line, and to ringbusy FWD to another line on the same phone which also has call waiting disabled. You can do this over and over again, simply chaining the numbers together with ringbusy fwd targets and turning off call waiting on all the lines.

Let us know if this can help in your situation, or if you are experiencing something different.